Kmart Coupon Policy

As of April 2010, Kmart doesn’t have a written official policy on their website.

As of April 2010, Kmart on occasion will have a  double coupon event that allows customer that are members of their new loyalty card called Shop Your Way Rewards to double up to 5 coupons, per day.

You must present your Shop Your Way Rewards Member number at time of purchase and coupon redemption. Limited to 5 coupons per customer, per day. Only first 5 coupons will be doubled. Please see store associate for details. Kmart Store Coupons or Kmart Pharmacy Store Coupons are not eligible. Kmart reserves the right to modify or cancel this program at any time.

Shop Your Way Rewards – Allows you to earn Rewards every time you make a qualifying purchase at sears.com, kmart.com, mygofer.com and participating Sears, Kmart and Lands’ End at Sears stores.

Just present your Shop Your Way Rewards card at checkout in-store or enter your Member Number online. Then, redeem your Rewards towards a future purchase. It’s easy, and free.

Thanks to  TheKrazyCouponlady.com for this information that they received talking to customer service July 2009:

1. Do you take ALL manufacturer coupons? Do you exclude any? Ex: above $5 off, BOGO offers, coupons for free product?

We accept any manufacturer’s coupons that have a scannable bar code and that are not copied from an original coupon. Upon using the coupon, it must be surrendered to the cashier. We accept $5 off coupons, BOGO offer coupons, and free product coupons, but they are not doubled during our double coupon events.

2. Do you accept Internet Printable Coupons? May I print them in black and white? What if any restrictions do you place on IPs.

We do accept internet printable coupons as long as they have a scannable bar code. They may be printed in black and white, and we do not have any restrictions on IPs that our office is aware of.

3. May I use a Kmart store coupon and a manufacturer coupon on the same product? Does this vary based on the store coupon?

More than one coupon may not be used on a single product, so we could not accept a Kmart store coupon along with a manufacturer’s coupon on the same item.

4. What is your policy on overage: when the value of the coupon exceeds the value of the product? {Your registers auto-adjust down, Ex: $1.00 off coupon on $0.97 cent product.}

We do not accept nor double/triple coupons where the value of a coupon exceeds the value of the product.

5. Is there a limit of # of coupons per transaction?

During our double coupon events, there is a limit, and that limit varies by event. However, during regular business days, any limit the number of coupons a customer may use during that day may be imposed by the store manager if necessary.

6. Are individual stores allowed to impose their own rules or vary from these policies?

Individual stores should not be imposing their own rules nor vary from our policy unless they have previous permission from our corporate office.

7. Do your stores give out rain checks? (a rain check is given if a sale product is out of stock, when the next shipment arrives, even if the sale period is over a rain check guarantees you the sale price for your items)

We do give out rain checks on certain items. However, if an item is part of a sale that only lasts a few hours, or if the advertisement specifies that quantities are limited, we do not offer rain checks.

8. Do you stores allow special ordering, in order to buy in larger quantities without clearing shelves?

Our stores are unable to place special orders for customers. When we are having a special on a certain product, a larger quantity of that product is usually sent to our stores.

9. Is there a contact phone number that can be called if a customer is having policy trouble?

If you are having any issues with your local store, including coupon problems, you may email us at help@customerservice.kmart.com or contact our Retail Customer Care department at 1-800-549-4505.