As of October 2009, Rite Aid has updated its coupon policy to the following.  Thanks to DealSeekingMom for the information.

You asked for it, and Rite Aid listened. Just check out the new and improved Rite Aid Corporate Coupon Policy that one of their representatives emailed me!I think you’ll be happy to see that they have addressed many of the specific items that customers have issues with regularly, including:

• Internet printable acceptance
• Coupon usage on BOGO sales
• Adjusting coupons w/ face value that exceeds item price

This is a must-print document that you’ll want to stash in your coupon binder or with your coupons.

I hope you’ll all take a moment to thank Rite Aid for putting together such a thorough coupon policy either in the comments here (I’ll make sure to send my contact this link) or by sending them a message through their website! And let’s hope that more companies follow their excellent example.

Rite Aid’s Coupon Policy has been very difficult to track down.  I’ve been to a couple stores where the store clerks are so happy to see me use coupons and one store in particular who is very critical about using coupons especially the $5/$25 coupons. I’ve tried to contact Rite Aid corporate myself to find out the policy and haven’t had luck.

As of June 17, 2009, I went to one of my favorite Rite Aids and got there right when they opened.  The manager opened the door and I hadn’t seen him before.  He was very friendly and asked me if I needed any help.

I politely said, “No, Thank you.  Thank you anyhow. I’m going to get some diapers that are on sale.”  Then I thought about the coupon policy.  I wanted to use multiple Internet Coupons.  I said, “Yes, I do have a question!  Do you accept more than one internet coupon per transaction?”  He responded very clearly, “Yes, one internet coupon per purchase that is less than $5 and as long as the machine scans them because that is how we get reimbursed.  The computer scans them.”  I nodded in full agreement!  I thanked him so much!   Woohoo!

That made my day.  I did my transaction with a $5/25 coupon and 4 Internet Coupons (using coupons.com coupons) without any problems!

I just did a search for the policy and found this response from Rite Aid  interesting on HotCouponWorld.com as of June 14, 2009.  This includes information about the Internet Coupon policy that my manager mentioned and the B1G1 free question answered!  You can use 2 coupons on a B1G1 purchase!  Click HERE to read the full post with warning.

From:
“Inquiry Account” <inquiry@riteaid.com>

Thank you for taking the time to contact us. Coupons, and their face value,
cannot be exchanged for cash. Front-end competitor coupons will not be
honored at Rite Aid. Coupons are to have a valid expiration date, those that
are expired or ineligible will be returned to the customer.

One internet coupon can be used per item; however, there is a $5.00 limit on
each internet coupon. Similar to manufacturer’s coupons, only one internet
coupon is accepted for each item, unless coupled with a manufacturer’s or
valuable coupon found in a Rite Aid circular.

When items are featured on a Buy One, Get One Free promotion, up to two
coupons can be used against the items being purchased, as long as the net
price does not go below zero for the item being purchased. The register will
automatically calculate any sales tax due on a zero sales transaction based
upon your state and local laws.

Carrie
Customer Support

Click HERE for information about Rite Aid’s Internet Coupon Policy at iheartRiteAid.com. Erica at iheartRiteAid.com received an email reply too.

SouthernSavers has a great Rite Aid Guide to read.